Attaining a single view of the business

Transitioning to Applied Epic allows NFP to manage all lines of business across all locations and roles in a single application while providing flexibility to integrate with both Applied and non-Applied technologies to extend automation and intelligence. “This transition onto a modern, cloud-based platform will provide consistency and scale, plus ensure we continue to deliver the high-quality customer service our clients expect and a seamless digital experience across multiple channels,” said JP Allcock, managing director of NFP Europe. “The system’s enhanced data functionality and API-friendliness support the development of valuable customer insight, helping us cement our strong relationships with insurers.”

Incorporating technology for the future

Since Applied Epic is an integrated solution that creates consistent, easy-to-use business workflows to increase automation across all broker processes, deliver a digital customer experience, and provide a competitive advantage, it was the right solution to help NFP UK prepare for future growth.

"We're acquiring at quite a large rate, and we will probably have six to eight acquisitions this year in the commercial world,” said JP Allcock. He also said, “What's stopping us at the moment is our technology, so we've shifted to Applied to help us with our tech stack and take us into the future."